Returns & Refunds Policy
Returns & Refunds Policy
At AEA, we want you to have a positive shopping experience. Please review the following policy before requesting a return or refund.
RETURNS
Returns may be accepted if you receive a damaged, incorrect, defective, or incomplete product.
To request a return, please contact us within 48 hours of delivery and provide:
-
Order number
-
Customer name and contact number
-
Clear photos/videos of the package and product
-
Reason for the return
Products must be returned in their original condition and packaging. Used, opened, or intentionally damaged products may not be eligible for return.
REFUNDS
Once the returned product is received and inspected, AEA will review the request and determine the appropriate resolution.
Approved refunds may be provided through the original payment method or another suitable method, depending on the payment option used.
For Cash on Delivery (COD) orders, refund arrangements will be communicated by our customer support team.
NON-RETURNABLE ITEMS
Returns may not be accepted for products that have been:
-
Opened or used
-
Damaged after delivery
-
Returned without original packaging
-
Returned due to a change of mind or personal preference
EXCHANGE
If an incorrect, damaged, or defective product is confirmed, AEA may offer a replacement or exchange, subject to product availability.
CONTACT US
For returns, refunds, or exchange requests:
✉️ support.aea.official@gmail.com
📞 +92 300 9281659
Business Hours:
Monday – Saturday · 10:00 AM – 9:00 PM
Sunday · 11:00 AM – 8:00 PM
Please include your order number when contacting us.